Contact


FAQ


  • Where does PollerWiesen take place?

    Jugendpark, Cologne
    Sachsenbergstr. 1
    51063 Cologne
    Directions

    Revierpark Wischlingen, Dortmund
    Wischlinger Weg 157
    44379 Dortmund
    Directions

    MS RheinEnergie, PollerWiesen Boot
    Konrad-Adenauer-Ufer 80 (Next to the Bastei)
    50668 Cologne
    Directions

  • How do I get to PollerWiesen?

    You will find a link including information about the directions with Google Maps on "Where does PollerWiesen take place?". For the sake of the environment, we recommend our guests to use public transfers, come by bike or set up a car-pool. Parking facilities are available on site in a limited amount. 

    A few bus agencies offer bus day-trips which bring you to the PollerWiesen. For guests from Holland we recommend Road Trippers. 

  • Is there an age limit at the PollerWiesen?

    The PollerWiesen events on ground are generally age16+. The boat events are age 18+.

    Please note that after partys for PollerWiesen events (including "PollerWiesen 25 Years by Night at Bootshaus") are usually age 18+.
  • Can I bring food / beverages?

    1,5L water per person without any taste and not of glass is ok. Due entry the bottle has to be closed originally. Its allowed to bring some fruits (cut in small portions). No food or beverages are allowed on the PollerWiesen boat events.

  • How is the timetable? (LineUp)

    The lineup respectively the timetable will be announced shortly before the event on our website, in our iPhone and Android App or on Facebook. On day of event timetables will also be posted next to the bars and cash containers.

  • Is there an official PollerWiesen after hour?

    In regular we organize an official PollerWiesen Afterhour. The locations for this will be announced by notices at the PollerWiesen.

  • When do the PollerWiesen finish?

    Depending on the season the PollerWiesen on land finish between 9pm and 11pm. The PollerWiesen Boot has varying arrival times, we'll announce these.

  • I lost my keys, wallet or something else. Where can I ask for them?

    You can send an e-Mail to info@pollerwiesen.org and we try our best to find your belongings.

  • What happens if there is bad weather (rain, cold)?

    The decision if the PollerWiesen takes place, will normally be announced 2 days before the event. In case of constant rain or too low temperatures the date may be postponed or cancelled. In addition to the main date, some alternate dates may also be planned with a similar line-up.

  • What happens if there is bad weather on the boat (rain, cold)?

    The PollerWiesen boat parties take place, no matter how the weather is! In worst case the event on the MS RheinEnergie can happen Indoor.

  • Where do I get tickets?

    On our website in the ticket shop and possibly at the box office. We recommend buying tickets in presale as some of our events might be sold out in advance. Check our Website for news about presale and box office sales.

  • Are there enough tickets?

    If we don´t communicate anything else on our website, Facebook a.s.o., there are enough pre sale tickets in our ticket shop or at the box office. Check: Ticketshop

  • I can't find my ticket anymore, what can I do?
    For all ticket questions please contact the ticketshop support@ticket.io
  • Is it transferable?

    The tickets are not personalized and can be transferred to others. We want to advise, that we don't take any responsibility for tickets bought from an unofficial source. There's no guarantee for a validity of tickets that are not bought from official resale shops. If you want to sell or buy a ticket, we recommend using services like Ticketswap.

  • Can I buy tickets for my friends and deposit them at the ticket container?

    Thats not possible as we will end up in chaos.

  • Can I show the ticket on my smartphone?

    Yes. The QR-Code must be seen clearly on your smartphone. 

  • Can I use public transfer with my PollerWiesen ticket?

    No. A ticket for public transfer is not included in the PollerWiesen ticket to keep costs as low as possible.

  • Do pre sale tickets remain their validity in case of postponement?

    In case of event postponement, all tickets retain their validity, if there will be offered alternate dates. A refund of the ticket price because of a postponement is not possible. For more details check our general terms and conditions

  • Will the ticket price be refunded in case of a cancellation?

    In case of a final cancellation, all online bought tickets will be cancelled shortly after the weather decision. The repayment of the entry price including the pre sale fees is commissioned by PollerWiesen. According to the payment method (credit card, Pay Pal, etc.) it can last up to four weeks, until the money is refunded. The duration is depending on the payment provider and isn't influenced by us. Please note that the amount will be refunded on the credit card account, Pay Pal account or on the money card, not automatically on the authoritative giro account. Only by "Sofort-Überweisung" (instant bank transfer) the money lands directly on the giro account. All tickets bought at pre sale places can be re-exchanged within four weeks (ticket price and pre sale fees).

    Alternatively the ticket can be sent with all information showing the last name within 4 weeks to the following address (see also the back of your pre sale ticket):

    PollerWiesen Hoffmann und Peiki GmbH
    Bismarcktstr. 30
    50672 Köln

    The full amount will be refunded within 2 weeks. For further details see our terms and conditions

  • Can I bring a backpack?
    It's allowed to bring small bags. Please don't bring backpacks or big bags over 10 liters to the event. (e.g. standard Eastpak max.). Please also check our image "Forbidden Items".
  • Will there be lockers on the ground?
    There will be limited lockers at the PollerWiesen Festival in Dortmund and at PollerWiesen 25 Years in Cologne. You can use them for a little fee.
    Please don't bring big backpacks.
  • When I leave the event area with a stamp, can i get back in?
    It's not possible to re-enter the festival ground without buying a new ticket. If the event is sold out, there's no re-entry.
  • Why do I sometimes have to wait a bit longer for my drinks?

    Many times it is difficult to evaluate, how large the crowd will be on the PollerWiesen events. Although we do professional planning and have the experience, our bar tenders can be overloaded in peak times. Please understand that the waiting time can be a bit longer than usual. 

  • Can I bring my dog?

    No, pets are not allowed.

  • I'm not doing well on the PollerWiesen. Where can I get help?

    On every PollerWiesen are enough paramedics on site. The tents are mostly in the entrance area. Pay attention to the Red Cross.

  • Is swimming allowed?

    For safety reasons the water may not be entered although the location has bathing facilities.

  • Are there parking spaces?

    Yes. Depending on the location there are parking spaces next to the event.

    At Jugendpark, Köln: Underneath the "Zoobrücke" in a limited amount.
    At Revierpark Wischlingen, Dortmund: at "Wischlinger Weg 157". Follow the signs.

    We recommend to all guests to make use of public transport or the bike.
  • Why isn’t the music louder?

    The music volume is depending on the leisure noise order and can vary according to the location from the approval. We work on the fact that we can make the music so loud as possible. 

  • Are the PollerWiesen accessible?
    Yes, usually the PollerWiesen are accessible.
    Please notice that the events on shore take place in parks and there could be natural barrages.
    The PollerWiesen-Boats are accessible.
    There are toilets for disabled persons on every PollerWiesen event.
  • Where do I get further information?

    You can find any information on this website, on Facebook or in our iPhone App and Android App.

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